Return and Exchange Policy

Thank you for shopping with FMCo NY. We want you to be satisfied with your purchase. Please review our return and exchange policy before submitting a request.

Returns

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

• In the same condition in which it was received.
• Unworn and unused.
• Returned with its original tags attached.
• Returned in its original packaging.
• Accompanied by proof of purchase.

To request a return or exchange, please sign in to your account, email care@fmcony.com, or call +1 (212) 624-2421, ext. 212.

Important: Items returned without prior authorization will not be accepted. If your request is approved, we will provide instructions explaining where and how to send your item.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect, FMCo NY will provide a prepaid return shipping label.

Refunds

Once we receive and inspect your return, we will notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

To request an exchange, please contact us before returning the original item. The item must meet all return-eligibility requirements listed above. Exchanges are subject to product and size availability.

• Your responsibility: You are responsible for the cost of shipping the original item back to us.
• Our responsibility: Once the return is inspected and approved, we will cover the cost of shipping the approved replacement item to you.

If the requested replacement is unavailable, we will contact you to discuss another product or issue an eligible refund to your original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at care@fmcony.com.

After reviewing the issue, we will provide a prepaid return shipping label and arrange an approved replacement or refund. We may request photographs or other information to help us evaluate the issue.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards.
• Bundle deals.
• Items clearly marked “Final Sale.”
• Free gifts and promotional gifts.
• Custom or personalized products, including special orders.

A discounted or promotional item is only considered non-returnable when it is clearly identified as Final Sale before purchase.

Contact Us

If you have questions about the eligibility of an item or need assistance with a return or exchange, contact:

Email: care@fmcony.com
Phone: +1 (212) 624-2421, ext. 212