Shipping Policy

Thank you for shopping with FMCo NY. Please review our shipping guidelines, processing times, and policies below.

Domestic Shipping (United States) 

We ship to all 50 states, including Alaska and Hawaii. 

  • Carriers: We utilize UPS, USPS, and FedEx to ensure reliable delivery.
  • Standard Delivery Time: 5–7 business days after shipment. 

Order Processing Schedule 

  • Orders placed before 2:00 PM EST: Ships the same business day.
  • Orders placed after 2:00 PM EST: Ships the next business day.
  • Orders placed on weekends or holidays: Processed within 48–72 hours.

Expedited & Express Shipping 

Faster shipping options are available at checkout for urgent deliveries. Shipping rates 
and estimated delivery windows will be calculated automatically at checkout based on 
your delivery location.

  • Important: Expedited orders must be placed before 2:00 PM EST to qualify for 
    same-day shipment. 

International Shipping

We offer international shipping, with delivery timelines varying based on the courier 
service selected at checkout and local customs processing times.

  • Duties and Taxes: International orders may be subject to customs fees, import 
    duties, and taxes levied by the destination country. These charges are the sole 
    responsibility of the customer and are not included in your order total. Please 
    contact your local customs office for specific details regarding fees. 
  • Tracking: We highly recommend selecting a trackable shipping method at 
    checkout to monitor your package through the customs clearance process.

Order Tracking 

Once your package ships, a shipping confirmation email containing your tracking 
number will be sent automatically. Please note that carriers can take 24–48 hours to 
update tracking information after the initial scan. If your tracking status remains 
unchanged for 3 or more consecutive days, please contact the carrier directly for an 
update.

Order Modifications 

If you need to change or modify your order, please contact us immediately at +1-212
624-2421 ext. 212 or email care@fmcony.com.

  • We can accommodate changes easily if the order has not yet been processed. 
  • Once a tracking number has been generated, changes cannot be guaranteed as 
    the package may already be in the possession of the courier.

Pre-Order Items 

Select items are available for pre-order prior to arriving in stock. 

  • Processing Time: Pre-order items require 4–5 weeks before shipment.
  • This extended timeline ensures each item is crafted with care and meets our 
    quality standards. You will receive a standard shipping confirmation email once 
    your pre-order item leaves our facility.

Custom Orders

Because custom items are built specifically to your specifications, they require a longer 
production window than standard products. 

  • Processing Time: Custom orders require 5–7 weeks before shipment. 
  • This timeframe covers pattern cutting, stitching, hardware installation, and 
    comprehensive quality inspections. 
  • For inquiries regarding the status of your custom order, please contact us at +1
    212-624-2421 ext. 212 or email care@fmcony.com. 

Lost or Damaged Packages 

While we pack every order securely, items can occasionally be lost or damaged in  transit. If your package arrives damaged or fails to arrive within the expected delivery  window, please contact us immediately at +1-212-624-2421 ext. 212 or email  care@fmcony.com. We will work directly with the courier to investigate the issue and  arrange a resolution.

Customer Support 

Have additional questions? Our team is here to help.

  • Phone: +1-212-624-2421 ext. 212
  • Email: care@fmcony.com 
  • Live Chat: Available directly on our website (If we do not have live chat which we 
    should please remove this option)