Shipping policy

Thank you for shopping with FMCo NY. Please review our shipping methods, processing times, and delivery guidelines below.

Domestic Shipping

We ship throughout the United States, including Alaska and Hawaii.

  • Carriers: Orders may be shipped through UPS, USPS, or FedEx.
  • Standard delivery: Standard delivery generally takes 5–7 business days after the order has shipped.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our control.

Order Processing

  • Orders placed before 2:00 p.m. Eastern Time: Usually ship the same business day.
  • Orders placed after 2:00 p.m. Eastern Time: Usually ship the following business day.
  • Orders placed on weekends or holidays: Usually process within 2–3 business days.

Processing times may be longer during major promotions, holidays, periods of high order volume, or when additional order verification is required.

Expedited and Express Shipping

Expedited shipping options may be available at checkout. Available services, rates, and estimated delivery windows are calculated according to the destination and selected carrier.

Important: Expedited orders must be placed before 2:00 p.m. Eastern Time to qualify for same-business-day shipment. Expedited shipping shortens carrier transit time but does not eliminate order-processing requirements.

International Shipping

We offer international shipping to eligible destinations. Delivery times vary according to the selected shipping service, destination, and customs-processing requirements.

  • Customs duties and taxes: International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the order total and are the customer’s responsibility.
  • Customs delays: FMCo NY is not responsible for delays caused by customs inspections or clearance procedures.
  • Tracking: We recommend selecting a trackable shipping method so you can monitor the package throughout transit and customs clearance.

Contact the appropriate local customs authority for information about possible duties, taxes, and import restrictions before placing an order.

Order Tracking

When your order ships, we will send a shipping-confirmation email containing the tracking number. Carriers may require 24–48 hours after the initial scan to display updated tracking information.

If tracking has not changed for three or more consecutive business days, please contact us at care@fmcony.com so we can assist with the shipment.

Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately at +1 (212) 624-2421, ext. 212, or email care@fmcony.com.

  • We will make a reasonable effort to accommodate requests received before an order enters processing.
  • Changes and cancellations cannot be guaranteed after an order has been processed or a tracking number has been created.
  • An order cannot be changed or cancelled after it has been transferred to the carrier.

Pre-Order Items

Selected products may be available for purchase before they arrive in stock. The estimated availability or shipping timeframe will be displayed on the applicable product page.

  • Estimated processing time: Pre-order items generally require 4–5 weeks before shipment.
  • You will receive a shipping-confirmation email and tracking information when the pre-order item leaves our facility.

Pre-order timelines are estimates and may change because of production, quality-control, inventory, or transportation delays.

Custom Orders

Custom products are made according to the customer’s selected specifications and require a longer production period than standard products.

  • Estimated processing time: Custom orders generally require 5–7 weeks before shipment.
  • This timeframe may include pattern cutting, stitching, hardware installation, finishing, and quality inspection.

For information about a custom order, contact us at +1 (212) 624-2421, ext. 212, or email care@fmcony.com.

Lost, Delayed, or Damaged Packages

If a package arrives damaged or does not arrive within the expected delivery window, contact us promptly at +1 (212) 624-2421, ext. 212, or email care@fmcony.com.

Please retain the product, original packaging, shipping label, and any damaged packaging while the issue is being reviewed. We may request photographs or other information to help document the claim. We will work with the carrier to investigate the shipment and determine an appropriate resolution.

Customer Support

Our customer-support team is available to assist with shipping questions.