Imogen Motorcycle Leather Jacket

Thank you for shopping with FMCo NY. Please review our shipping guidelines, processing times, and policies below.

Domestic Shipping (United States) 

We ship to all 50 states, including Alaska and Hawaii. 

• Carriers: We utilize UPS, USPS, and FedEx to ensure reliable delivery.
• Standard Delivery Time: 5–7 business days after shipment. 

Order Processing Schedule 

• Orders placed before 2:00 PM EST: Ships the same business day.
• Orders placed after 2:00 PM EST: Ships the next business day.
• Orders placed on weekends or holidays: Processed within 48–72 hours.

Expedited & Express Shipping 

Faster shipping options are available at checkout for urgent deliveries. Shipping rates 
and estimated delivery windows will be calculated automatically at checkout based on 
your delivery location.

• Important: Expedited orders must be placed before 2:00 PM EST to qualify for 
  same-day shipment. 

International Shipping

We offer international shipping, with delivery timelines varying based on the courier 
service selected at checkout and local customs processing times.

• Duties and Taxes: International orders may be subject to customs fees, import 
  duties, and taxes levied by the destination country. These charges are the sole 
  responsibility of the customer and are not included in your order total. Please 
  contact your local customs office for specific details regarding fees. 
  
• Tracking: We highly recommend selecting a trackable shipping method at 
  checkout to monitor your package through the customs clearance process.

Order Tracking 

Once your package ships, a shipping confirmation email containing your tracking 
number will be sent automatically. Please note that carriers can take 24–48 hours to 
update tracking information after the initial scan. If your tracking status remains 
unchanged for 3 or more consecutive days, please contact the carrier directly for an 
update.

Order Modifications 

If you need to change or modify your order, please contact us immediately at +1-212
624-2421 ext. 212 or email care@fmcony.com.

• We can accommodate changes easily if the order has not yet been processed. 
• Once a tracking number has been generated, changes cannot be guaranteed as 
  the package may already be in the possession of the courier.

Pre-Order Items 

Select items are available for pre-order prior to arriving in stock. 

• Processing Time: Pre-order items require 4–5 weeks before shipment.
• This extended timeline ensures each item is crafted with care and meets our 
  quality standards. You will receive a standard shipping confirmation email once 
  your pre-order item leaves our facility.

Custom Orders

Because custom items are built specifically to your specifications, they require a longer 
production window than standard products. 

• Processing Time: Custom orders require 5–7 weeks before shipment. 
• This timeframe covers pattern cutting, stitching, hardware installation, and 
  comprehensive quality inspections. 
• For inquiries regarding the status of your custom order, please contact us at +1
  212-624-2421 ext. 212 or email care@fmcony.com. 

Lost or Damaged Packages 

While we pack every order securely, items can occasionally be lost or damaged in  transit. If your package arrives damaged or fails to arrive within the expected delivery  window, please contact us immediately at +1-212-624-2421 ext. 212 or email  care@fmcony.com. We will work directly with the courier to investigate the issue and  arrange a resolution.

Customer Support 

Have additional questions? Our team is here to help.

• Phone: +1-212-624-2421 ext. 212
• Email: care@fmcony.com 
• Live Chat: Available directly on our website (If we do not have live chat which we 
  should please remove this option)

Thank you for shopping with FMCo NY. We want you to be completely satisfied with your purchase. Please review our return and exchange policy below: 

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. 

To be eligible for a return, your item must be: 

• In the same condition you received it 
• Unworn or unused 
• Attached with original tags 
• In its original packaging 

Important: Items sent back to us without first requesting a return will not be accepted. To initiate a return, please contact our customer support team at care@fmcony.com or call us at 1-800-537-3030. 

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 5 to 7 business days.

Please note that customers are responsible for return shipping costs for standard refunds unless there was an error with the original order. 

Exchanges

To exchange an item, please contact us to request the exchange and ship the original product back to us. Items must include their original labels and packaging. 

• Your responsibility: You cover the cost of shipping the original item back to us. 
• Our responsibility: We will cover the shipping cost of sending the replacement item to you once your return is inspected and approved.

Damages and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can correct the issue. In these instances, we will provide you with a prepaid return shipping label and arrange for a complimentary replacement or refund. 

Non-Returnable Items

Certain types of items are excluded from our return policy and cannot be returned or exchanged. These include: 

• Gift cards 
• Bundle deals
• Special promotions (Final Sale) 
• Free gifts
• Custom or personalized products (such as special orders) 

If you have questions or concerns regarding a specific item, please do not hesitate to reach out to our team.